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GDPR
PERSONAL DATA PROTECTION STATEMENT
This Personal Data Protection Statement (hereinafter referred to as the Statement) applies to the processing of all personal data of consumers, customers, suppliers and business partners ("business partners") of Hexio as, Pobřežní 620/3, Karlín, 186 00 Prague 8, ID 06158307, registered at the Municipal Court in Prague under the symbol B 22576 (hereinafter referred to as "Our Company" or “Us”).
Our company is a controller of personal data. This Statement states who we are and for what purposes we process your personal data and other information about you. If you have any questions, you can use the contacts at the end of this Statement.
This Declaration is prepared to the extent required by law, in particular Regulation (EU) 2016/679 of the European Parliament and of the Council (GDPR) and is effective from 27.8. 2021. This Statement may change from time to time while the most up-to-date version is always published on our website. If significant changes are made, we will actively inform you about it.
FOR WHAT PURPOSES DO WE PROCESS YOUR PERSONAL DATA?
Our company will process your personal data when conducting business transactions between you and our company, if you visit our website or application or in another contact with us and especially for the following purposes:
  1. 1.
    Answers to your questions. If you contact us, we will use your personal information to respond to your questions. For this purpose, we process personal data on basis of your consent. In particular we typically process your name, title and other identification data about your company, if you represent it in contact with us, your contact details or contact details of your company, all correspondence with us, questions and all other personal information that is necessary to answer your questions.
  2. 2.
    Development and improvement of products or services. We process your personal data in order to evaluate, analyze and improve our products and (customer) services. We use your personal information to analyze customer behavior and make appropriate adjustments to our products and services. If you visit our websites or applications or enter or search for data through these websites or applications, we also process your personal data for the purpose of compiling analytical reports. We use your personal information to analyze customer behavior, make appropriate adjustments to our products and services to improve them. This means that we analyze how often you read our newsletters, how often you visit our websites and applications, which products or their functionalities you use, which pages you click on and what products and services you purchase through our websites and applications. In order to supplement our database used for the above purposes, we may procure additional data from public sources. To this end, we process your data on basis of our legitimate interest so that we can improve our products and services.
We process your contact details, such as your address and e-mail address, personal data, such as your name and date of birth, information on payments and credibility, and correspondence with our company. In addition, we process personal data that you have entered through our website or that has been generated using our website, software products and applications and technical data from your device, such as its IP address, pages that you have visited on our website, information about which pages you click on and which you browse, and the length of your visit to our website. If you choose to participate in our surveys, we may ask you to provide us with your personal information, such as your address, e-mail address, your name and date of birth. We may also use personal information that you provide to us in a survey for this purpose.
  1. 1.
    Evaluation and acceptance of the customer, supplier or business partner. If you contact us, we will process your personal data for the purpose of confirming and verifying your identity, as well as for the purpose of evaluating and verifying the possibility of further cooperation. Our company will further process your personal data for administrative purposes, such as control and comparison with records available in public registers of state and supervisory authorities. For this purpose, we process personal data, as it is necessary for the conclusion of a contract between you and our company. If our company cannot enter into contracts without obtaining the required information, we process your contact details such as your address and e-mail address, personal data such as your name and date of birth, information on payments and credibility and details of your correspondence with our companies.
  2. 2.
    Closing and performance of the contract. If you have purchased a product or service from us as a customer or if you work with us as a supplier or business partner, we process your personal data for administrative purposes, such as sending invoices and making payments. We also use your personal information to deliver, receive and manage our or your products and services. Our company will process your personal data for the purpose of further performance of our contract, including the delivery of customer services. If you request access to the premises of our company, we process your personal data for inspection purposes. For this purpose, we process personal data, as it is necessary for the conclusion of a contract between you and our company. If our company cannot enter into contracts without obtaining the required information, we process your contact details such as your address and e-mail address, personal data such as your name and date of birth, payment information and details of your correspondence with our company.
  3. 3.
    Relationship management and marketing. We use the information stored in our customers' database to send you suitable offers and newsletters, as well as to provide customer service, manage accounts and send updates. We also use your personal information to develop, conduct and analyze marketing surveys and marketing strategies. For this purpose, when sending newsletters and / or marketing and other mutual communication, we process your personal data on basis of your consent. In addition, we process personal information based on our legitimate interest in order to improve our marketing strategy, we process your contact information such as your address and email address, personal information such as your name, contact preferences, payment information, order history and correspondence with Our company.
  4. 4.
    Business activities and internal management. We also process your personal data in the implementation and organization of our business activities. This includes general management, order management and our asset management. Our company also processes your personal data for the purpose of internal management. We perform audits, investigations, business inspections and manage and use directories of customers, suppliers and business partners. We also process your personal data for the purposes of financial administration and accounting, archiving and insurance, legal and business consultations and for resolving disputes. To this end, we process personal data based on our legitimate interest in order to maintain and develop business activities, we process your contact details such as your address and e-mail address, personal data such as your name, payment information, order and payment history, correspondence with our company and data generated during the performance of the contract concluded between you and our company.
  5. 5.
    Organizational analysis and development, reports for management, acquisitions and sales. In our company, we process your personal data so that we can prepare and submit reports and analyzes. We use aggregated / anonymized personal data to prepare reports for the management of our company and to analyze our business activities. We conduct surveys among customers, suppliers and business partners to learn more about your views as we prepare our reports for our company's management. We also process your personal data for the purpose of reporting to our management in connection with mergers, acquisitions and sales, for the purpose of carrying out these transactions. For this purpose, we process personal data on basis of our legitimate interest in order to maintain and develop business activities, we process your contact details such as address and e-mail address, personal data such as your name and date of birth, order history and payments, correspondence with our company and information you provided to us in our surveys.
  6. 6.
    Use of our website or applications. If you use our website and / or software we process technical data to enable you to use the features of our website and to enable our webmasters to manage and improve its operation. If you enter information on our website such as product preferences or your location to receive information or features Our Company will process that information to provide the requested information or features. We also process your personal information to allow you to store your information (such as preferences and products) in your saved records and to allow you to share it with others within the range of sharing options you have set up on your device. To this end, we process personal data based on our legitimate interest in creating and making available a technically sound website, and improving the functionality of our website, we process personal data that you have entered through the website or that was generated using our company's website, and technical data from your device, such as its IP address, the internet search engine you use, the pages you have visited on our website, information about which pages you click on and which you browse and the length of your visit to our website.
  7. 7.
    Enabling your contact with us. Our company is active on social media platforms such as Facebook, Twitter, LinkedIn and YouTube. If you contact our company via social media, we process your personal data in order to answer your questions and respond to your messages. In addition, when you use the "Contact" tab on one of our websites or applications, you may contact us through various communication channels, such as an email address, to send us your feedback and improvements offered, as well as links to our website. and Facebook information. To this end, we process personal data on the basis of our legitimate interest in order to respond appropriately to your questions and direct you to our social media sites, we process the communication channels you have chosen to use to communicate with us and the personal data you have provided to Our company. This includes your (username), address, email address and the personal information you provided in your message. In addition, when you use links to third party websites or applications, the relevant third party may also store cookies on your device.
  8. 8.
    Monitoring and control. We monitor our processes to verify compliance with our guidelines and regulations. During the monitoring activity, we can gain access to your personal data and get acquainted with them. To this end, we may process your personal information based on our legitimate interest in monitoring our internal processes and compliance with the law, we may gain access to personal data that is stored in our systems and may be reviewed for compliance monitoring purposes. Personal data to which we have access and which will be checked will not be retained for compliance purposes, unless we need it to further investigate possible non-compliance. We do not keep your personal data for this purpose unless it is related to a possible breach. In such a case, we will retain your relevant personal information until the relevant investigation or proceeding is completed.
  9. 9.
    Health protection, safety and integrity. At Our company we value your health, protection, safety and integrity. Therefore, we also process your personal data in order to ensure the protection of our employees, customers, suppliers and business partners. For this reason, we verify your authorization to access our premises and may verify your personal data, with records available in public registers of state and supervisory authorities. We also process your personal data to ensure the protection of the property of our company and our employees and customers. To this end, we may process your personal information based on our legitimate interest in monitoring our internal processes and compliance with the law, we process your contact information such as your address and email address, personal information such as your name and date of birth, order history and payments and the history of your visits to our premises.
  10. 10.
    Compliance with regulations. In some cases, we process your personal data in order to comply with laws and other regulations, such as to fulfill tax obligations and legal obligations related to business activities. In cases stipulated by applicable laws and other regulations, we may be obliged to make your personal data available to administrative or supervisory authorities. For this purpose, we process your personal data to ensure compliance with applicable law, we process your contact information, such as your address and e-mail address, personal data such as your name and date of birth, order and payment history, VAT and other details.
  11. 11.
    Participation in promotional and other events. We send you information about promotional events and invitations to participate in various activities. If you decide to participate in any of these activities, we need your personal information in order to be able to organize these activities. In addition, if you participate in any of these activities, we need your personal information to evaluate the promotional or other event in question. For this purpose, we process your personal data on basis of your consent. You can revoke your consent at any time, without affecting the lawfulness of the processing based on your consent prior to its revocation, we process your name, address, e-mail address and records of the relevant event.
HOW LONG DO WE KEEP PERSONAL DATA?
Our company will generally keep the data of the business partner only for the time required for the relevant business purpose, to the extent reasonably necessary to meet the requirements of applicable law. Immediately after the relevant data retention period, the data will be:
1. securely erased or destroyed,
2. anonymized,
3. transferred to the archive (unless prohibited by law or a valid shredding plan).
WHO HAS ACCESS TO YOUR PERSONAL DATA?
Your personal data is only available to employees authorized by our company by internal guidelines. We may also pass on your data to cooperating companies in order to offer you a complete package of services and products. However, authorized employees of our company are entitled to access personal data only to the extent necessary for the specified purposes and for the performance of their job duties.
Third party access to your personal data. If necessary for provisioning of Our company's products and services, the following third parties may also have access to your personal data: banks, insurance companies, IT suppliers, accountants, consultants and other entities that may process your data to the extent necessary for business purposes of Our company. If a third party gains access to your personal data, Our Company will take contractual, technical and organizational measures to ensure that your personal data is processed only to the extent necessary for such processing. Third parties will process your personal data exclusively in accordance with applicable law. In other cases, your personal data will only be passed on to third parties if required by applicable law.
HOW ARE YOUR PERSONAL DATA SECURED?
We have put in place adequate security measures to ensure the confidentiality and security of your personal information. These include technical, physical and organizational measures to protect personal data against targeted or accidental theft, unlawful destruction or accidental loss, damage, alteration, unauthorized disclosure or access, as well as against all other forms of unlawful processing (including unnecessary collection).
HOW CAN YOU EXERCISE YOUR PRIVACY RIGHTS?
You have the right to request access to or overview of your personal data and, under certain conditions, also the right to correct or delete personal data. In addition, you have the right to request processing restrictions concerning your personal data, the right to object to the processing, as well as the right to data portability. To exercise your privacy rights, please contact us using the contact details provided in the final section of this privacy statement. Please note that for the purposes of further communication, we may ask you for additional information in order to verify your identity.
CAN YOU WITHDRAW YOUR CONSENT?
You can always revoke the consent. Please note that this appeal will not have retrospective effect. To revoke your consent, please contact us using the contact details provided in the final section of this data protection statement.
Date of last update: 27.8.2021
CONTACT

Third Party Services

Intercom

Use of Intercom Services: We use third-party analytics services to help understand your usage of our services. In particular, we provide a limited amount of your information (such as sign-up date and some personal information like your email address) to Intercom, Inc. (“Intercom”) and utilize Intercom to collect data for analytics purposes when you visit our website or use our product. As a data processor acting on our behalf, Intercom analyzes your use of our website and/or product and tracks our relationship by way of cookies and similar technologies so that we can improve our service to you. For more information on Intercom's use of cookies, please visit https://www.intercom.com/terms-and-policies#cookie-policy. We may also use Intercom as a medium for communications, either through email, or through messages within our product(s). The Intercom Messenger Apps and Apps in Inbox products may also provide you with access to other third party applications such as Stripe. You should consult these third parties' privacy notices for further information on their use of your personal data. As part of our service agreements, Intercom collects publicly available contact and social information related to you, such as your email address, gender, company, job title, photos, website URLs, social network handles and physical addresses, to enhance your user experience. For more information on the privacy practices of Intercom, please visit https://www.intercom.com/terms-and-policies#privacy. Intercom’s services are governed by Intercom’s terms of use which can be found at https://www.intercom.com/terms-and-policies#terms. If you would like to opt out of having this information collected by or submitted to Intercom, please contact us.

HotJar

We use Hotjar in order to better understand our users’ needs and to optimize this service and experience. Hotjar is a technology service that helps us better understand our users’ experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users behavior and their devices. This includes a device's IP address (processed during your session and stored in a de-identified form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), and the preferred language used to display our website. Hotjar stores this information on our behalf in a pseudonymized user profile. Hotjar is contractually forbidden to sell any of the data collected on our behalf.
For further details, please see the ‘about Hotjar’ section of Hotjar’s support site.

Google Analytics

Google Analytics is a web analysis service provided by Google. Google utilizes the data collected to track and examine the use of this site and subdomains, to prepare reports on its activities and share them with other Google services. Google may use the data collected to contextualize and personalize the ads of its own advertising network. Personal data collected: Cookie and Usage Data. Place of processing: USA. Find Google's privacy policy here.